Customer Service Excellence

₦13500

by Fmr Academy

About this course

Whether you’re an employee, an employer, or self-employed, customer service is an essential aspect of any commercial venture. This course will help in training representatives on better communication skills and be able to anticipate and analyze different types of customer interactions. Customer service teams often undergo training that helps team members acquire these valuable abilities. Even the most experienced Customer service representative can use these lessons to sharpen their skill set while simultaneously passing down their tricks to newer teammates.

English

Lessons

Content

Module 12: Stress Management II
Module 11: Stress Management
Module 10: Emotional Intelligence
Module 9: Telephone Etiquette
Module 8: Communication
Module 7: Handling difficult Customers
Module 6: Dealing with Angry Customers
Module 5: Qualities of Customer Service Personnel
Module 4: Understanding your customers needs and expectation
Module 3: Poor Customer Service Scenario
Module 2: Why Customer Service?
Module 1: What is Customer Service?
Preview

Requirements

None